Refund & Return Policy

At VenoViva, your satisfaction matters to us. We stand behind our products and want you to feel confident in your purchase. Here's our straightforward policy.

Return Eligibility

Products may be returned within 30 days of delivery if unopened and in original, sealed packaging. Due to hygiene and safety regulations, opened skincare products cannot be accepted for return unless the product is defective or not as described.

How to Initiate a Return

Contact us at info@venoviva.com with your order number and reason for return. We'll send you return instructions and a prepaid label when applicable. Returns must be initiated within the 30-day window.

Refunds

Once we receive your return and verify it meets our policy, we will process your refund within 5–10 business days. Refunds are credited to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, contact us immediately at info@venoviva.com with photos and your order number. We will arrange a replacement or full refund at no additional cost to you.

Final Sale

Some promotional or clearance items may be marked as final sale and are not eligible for return. This will be clearly indicated at the time of purchase.